Privacy Policy

Effective date: July 15, 2026

This Privacy Policy explains how Cross The Line Excavation LLC ("we," "us," or "our") collects, uses, and protects the information you provide when you visit our website, request an estimate, or communicate with us by phone, text, or email. By using our website or providing your information, you agree to the practices described below.

1. Information We Collect

We only collect information you choose to give us or that is needed to provide our services. This may include:

• Contact details — your name, phone number, email address, and project location.
• Project information — the service you need, timeline, property type, and any details you share.
• Basic website data — standard analytics such as pages visited and general device information.

2. How We Use Your Information

We use the information you provide to:

• Respond to your estimate requests and questions.
• Schedule, perform, and follow up on your project.
• Contact you by phone, text message, or email regarding your service.
• Improve our website and customer service.

3. SMS / Text Messaging Terms & Consent

When you provide your phone number and opt in — for example, by checking the SMS consent box on our estimate form or by texting us — you agree to receive text messages (SMS/MMS) from Cross The Line Excavation LLC related to your estimate, appointments, service updates, and follow-up.

• Consent is not a condition of purchase. You are never required to agree to receive texts in order to hire us.
• Message frequency varies based on your project and communication with us.
• Message and data rates may apply according to your mobile carrier plan.
• To opt out at any time, reply STOP to any message. You will receive a confirmation and no further texts unless you opt in again.
• For help, reply HELP or call us at (317) 447-7016.

Carriers are not liable for delayed or undelivered messages.

4. No Sharing of Mobile Information

5. How We Share Information

We do not sell, rent, or trade your personal information. We may share limited information only when necessary to:

• Work with trusted service providers who help us operate our business (for example, email or scheduling tools), who are required to protect your information.
• Comply with the law, respond to legal requests, or protect our rights and safety.

6. Cookies & Analytics

Our website may use basic cookies and analytics tools to understand how visitors use the site and to improve performance. You can control or disable cookies through your browser settings.

7. Data Security

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Choices & Rights

You may contact us at any time to review, update, or request deletion of your personal information, or to opt out of communications. To stop text messages, reply STOP. To stop emails, use the unsubscribe link or contact us directly.

9. Children's Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out:

• Cross The Line Excavation LLC
• Phone / Text: (317) 447-7016
• Email: crossthelineexcavationllc@yahoo.com
• Address: IN-42, Monrovia, IN 46157